Dear Clients,

We regret to inform you that our infrastructure recently experienced a serious failure that affected the operation of two Minecraft game nodes, Ultra and partially Lite. The cause of this incident was human error, which led to the loss of all data on the affected nodes.

We want to emphasize that the equipment we use meets the highest standards and has provided stable operation of our servers for a long time. We are continually striving to improve our services, and with the growth of our company, we decided to expand our data backup capabilities. Unlike other companies, we provide an independent source of backup data for free, as we consider this one of our priorities — both for our own peace of mind and for that of our clients.

The expansion of the backup infrastructure required a complete reconfiguration of the nodes where the data backups are stored. For this, we had to delete all existing backups to prepare the systems for the upgrade. After reconfiguration, we updated the backup scripts on all hosting nodes with Minecraft to work with the new infrastructure. Unfortunately, there was an error in one of the scripts, which resulted in the deletion of all files directly from the two game nodes. As a result, we found ourselves in a situation where we had neither current data nor backups for recovery.

What we were able to do:

1. Despite the incident, we retained backups of some servers created on the old infrastructure before August 5th. Unfortunately, this is the most recent state we can restore.
2. We are providing 6 months of free hosting to all clients whose servers were affected by this failure.

We understand that the loss of files cannot be compensated by any temporary measures, especially if it involved work over many months or even years. We deeply regret what has happened and have done everything possible in this situation. Our team has made significant changes to the backup processes to prevent similar mistakes in the future: we have rewritten the scripts, implemented mirrored RAID arrays for storing backups, increased bandwidth to 10 Gbps, and added two levels of verification for future system updates.

We are doing everything possible to ensure that this does not happen again.

Thank you for your understanding and patience.

Sincerely, The MajorCore Team